News & Events from Westmount Moving

As part of Westmount Moving’s B.E.S.T. Move Quality Program we conduct site visits of moves in progress. These site visits are conducted on a random basis by key members of the quality team – with the majority of inspections conducted by Florence Schaap, our Director of Quality. The purpose of the visits is to ensure that the quality guidelines we have established are being followed by our crews. The site visits are a great way to see moves in progress, identify areas where problems can arise and find solutions. A site inspection will cover the following:

• The cleanliness of the truck and whether the truck is amply equipped;
• Whether the home has been properly protected to minimize the likelihood of dmage, with floor and bannister protection and door jambs;
• Whether the crew was in full uniform and have a professional appearance and good hygeine;
• Whether the move in process is being conducted to high standards; and
• The overall satisfaction of the customer with the crew and how the move is being handled.

We strongly believe that seeing moves in progess is the best way to ensure that the promises we make to our customers regarding quality are being kept on each and every move!

Westmount Moving held their first Operations meeting for 2011 at the Airport Marriot Hotel and was pleased to have a turnout of over 90 staff and crew members from our 3 locations, plus a few corporate guests.

The focus of our session was Quality and the motivational messages regarding team work, provided by Dan Robertson, President of North American Van Lines and Larry Smith, co-owner of Westmount Moving, set the stage for our quality awards presentations and for the morning’s discussions.

Our Keynote Speaker was Kevin Ankenbauer, President and Owner of Ward Moving, and based in San Antonio Texas. Kevin’s very successful company has been the recipient of North American Van Line’s top quality awards for 9 years running, as well as numerous other awards for quality and safety. His message was both passionate and inspiring and was thoroughly enjoyed by all. He spoke about the need for people in our industry to have heart and to care deeply about what they do and about serving our customers and meeting our clients needs. He shared a great deal about the culture of Quality that has been adopted by the entire company from Sales, to Finance, to Operations, Drivers, Packers, Crews and at all of his locations. This is certainly the direction that the staff and Management at Westmount Moving is fully focused on.

We also had the opportunity to thank our Montreal Crews for their fine work in the first quarter of 2011 and distributed Quality awards to the following crew members and crew chiefs:

• March 2011 Crew Chief – Matt McKay
• March 2011 Crew Member – Barry Weinhardt
• Q1 2011 Bronze – Crew Chief – Matt McKay
• Q1 2011 Silver– Crew Chief – Daniel Perras
• Q1 2011 Gold– Crew Chief – Al Claybourne
• Q1 2011 Bronze – Crew Member – Jeff Vuorela
• Q1 2011 Silver – Crew Member – David Kay
• Q1 2011 Gold – Crew Member – Barry Weinhardt

Thank you for all your hard work!

We would like to thank our special guests Dan Robertson and Kevin Ankenbauer for taking the time to come to Montreal and share their successes and work practices with us in our goal to becoming a World Class Moving Company.