News & Events from Westmount Moving

March 9, 2012

Site Visits

By: Heather @ 12:04 pm

In order to ensure that the moves we operate are done following our B.E.S.T. Move quality initiatives, our Director of Quality, Alain Grenier, conducts random site visits at each of our Montreal, Kitchener and Ottawa moving companies on a regular basis.

Alain will tour the home to verify if the floors, banisters and furniture are properly protected, whether the crews are in full uniform and whether the move is being conducted in a way to ensure the property (walls, floors, lawns) will not be damaged.

We believe it is important to see moves in action to ensure that each move is up to our B.E.S.T. Move quality standards. The visits also provide our customers with the opportunity to discuss how they feel the move is going, which is very important feedback. Our crews are also given helpful tips to ensure a damage free move.

It is important to us that the move our customers receive exceeds their expectations – we believe these visits help us to deliver on our promises.

Filed under: News,Quality Assurance

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